I had a feeling things would not be OK, when I had to check myself in. The machine gave me three leaves of paper, which did not resemble a boarding pass at all. Then I presented my luggage to a not-so-nice-lady at the counter. I showed her the sheets, and she never mentioned they would not do. But it got me through security. So everything appeared to be ok. Until I arrived at the boarding point, and I clogged the line because I could not board using the semi-boarding pass I was issued. No really. I showed the guy the itenary ticket I had received the week before when leaving Brussels. After some debate, it seemed I would be allowed to board.
I still have no idea where I should have obtained a real boarding pass. I encountered no other counters where I could have received something. My ticket was checked three four times: once when checking in my luggage, when entering the security checkpoint, when leaving it and when entering the section leading to the gate where I needed to board. So why nobody told me I could not board using it – and why they issue it in the first place – I remain clueless.
Same story at Frankfurt. Apparently, there is no money associated with such a boarding pass, and the lady flat out refused to let me board. I showed her my itenary ticket, which seemed to soothe her some. In the end, she wrote down my reservation number, and said she’d get her money that way.
Final smack was dealt in Brussels Airport. After waiting until the luggage line stopped, I lined up with some other people who were going to complain. When it finally was my turn, the lady was flabbergasted at the luggage coupon I showed her. I needed a tag from the label that was attached to my bag. Duh. No, sorry, can’t give you that, I only have this piece of paper. After some fiddling, she located some clues, and found out my bag was still waiting in Montreal. Now, I hope she was right, and my bag is not kind of lost. After all, it’s filled to the brim with presents for my kids and for Veerle.
Bottom line, I should have refused when Lufthansa changed my return itenary from the LH flight leaving at 17:10 to the one operated by Air Canada leaving at 19:40.
Update: I have received my luggage on Monday evening, when a friendly French-speaking guy rang my bell and required me to sign off on the bag he dropped on my porch.
